Welcome to Gemjl. This Privacy Policy ("Policy") explains in detail how your personal information is collected, used, stored, and protected when you use the Gemjl platform and its services. Gemjl believes that your privacy is a fundamental right, and protecting it is our foremost responsibility.
By creating an account or using the gemjl platform, you agree to this Privacy Policy. Please read it carefully before you start using the platform. If anything is unclear, please reach out to our Help Centreto get in touch with us.
This Privacy Policy of Gemjl Terms & Conditions and Responsible Gaming Effective in conjunction with the Policy.
What information we collect
To provide you with the best experience on the Gemjl platform and to keep your account secure, certain information is collected. This is done in two main ways: information you provide directly, and information collected automatically while you use the platform.
Information you provide
- Identity information: Full name, date of birth, National ID or passport number (for KYC verification).
- Contact information: Mobile number, email address, and residential address.
- Financial Information: bKash/Nagad/Rocket number or details of other payment methods.
- Account information: Username, password (stored in encrypted form), and security questions.
Automatically Collected Information
- Device Information: IP address, device type, operating system, and browser version.
- Usage data: Pages visited, time spent, and games played.
- Transaction details: Deposit, withdrawal, and betting history.
- Location data: Approximate location used solely to verify legal compliance.
Gemjl never stores your bank PIN, OTP, or full card number. This information is never requested.
How your information is used
Gemjl uses your information only for specific, legitimate purposes. We never use your personal data for anything beyond what is necessary.
| Purpose | Data Type | Legal basis |
|---|---|---|
| Account Management | Identity & Contact Information | Contract Performance |
| Payment Processing | Financial information | Contract Performance |
| KYC Verification | Identity information | Legal obligation |
| Fraud Prevention | Device & Usage Information | Legitimate Interest |
| Customer Support | Contact & Account Information | Contract Performance |
| Promotional Communications | Contact Information | Your Consent |
| Service improvement | Usage data (anonymised) | Legitimate Interest |
You can unsubscribe from promotional emails or SMS at any time. However, important service-related communications cannot be turned off.
Data Retention & Retention Period
How long gemjl retains your data depends on the type of information and applicable legal requirements. Once the purpose has been fulfilled, your data is securely deleted.
- Account information: For as long as your account remains active, and for a minimum of 5 years after closure (as required by law).
- Transaction records: Up to 7 years maximum, in accordance with financial regulatory requirements.
- KYC documents: Up to 5 years after account closure.
- Log files and usage data: Typically 12 months.
- Customer support conversations: Up to 2 years after the issue is resolved.
Certain information may be retained for legal reasons even after your account is closed. During this period, that information is not used for any other purpose.
Gemjl servers are backed up regularly and are protected by both physical and digital security measures.
Data Sharing & Disclosure Policy
Gemjl never sells your personal information to third parties. However, there are limited, specific circumstances in which your data may be shared.
Situations Where Data May Be Shared
- Payment processors: Only the information necessary to process transactions is shared with authorised payment gateways.
- Legal obligations: Information may be disclosed in response to a court order or a lawful request from a government authority.
- Fraud prevention: Relevant authorities may be notified in cases of suspicious financial activity.
- Gaming software providers: Only the minimum information necessary to deliver gaming services is shared.
Outside of the cases listed above, Gemjl never shares your information with advertisers, data brokers, or any other commercial entity.
Cookie Policy
Gemjl uses cookies on its website to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device.
Types of Cookies
- Essential Cookies: Essential for login sessions and platform security. The platform cannot function properly without these cookies.
- Performance Cookies: Used to monitor page loading speed and identify technical issues.
- Functionality cookies: Used to remember your language preference, layout settings, and similar choices.
- Analytics cookies: To analyze user behavior and improve our services (anonymized data).
You can manage cookies through your browser settings. However, disabling essential cookies may limit certain features and services.
Gemjl gives you the option to manage cookie consent on your first visit. You can update your preferences at any time.
Your Rights
Gemjl believes every user should have full control over their own data. To that end, we provide you with the following rights.
To exercise these rights Help Centrevia or directly through support@gemjl.ws Contact us by email. gemjl will respond to your request within 30 days.
Children's Privacy Protection
Gemjl is strictly an adults-only platform. No one under the age of 18 is permitted to use our services, and we do not knowingly collect any information from minors.
- Age is verified at registration, and users under 18 are not permitted to create an account.
- If we become aware that any personal data of a minor has been collected inadvertently, it will be deleted immediately.
- Parents or guardians may request the deletion of their child's data.
If you are aware that a minor is using Gemjl, please Help Centreto let us know. We will take prompt action.
Data security measures
Gemjl uses industry-leading security technologies and processes to keep your data safe. Our security framework is multi-layered, so if one layer is ever compromised, the others continue to provide protection.
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Two-factor authentication (2FA): You can enable 2FA on your account for an added layer of security.
- Firewall protection: An advanced firewall system blocks unauthorized access.
- Security audit: Regular third-party security audits are conducted.
- Password hashing: Passwords are never stored in plain text — only encrypted hashes are retained.
- Session management: You will be automatically logged out after a period of inactivity.
- Breach Notification: In the event of a data breach, users will be informed within the legally required timeframe.
Use a strong password to keep your account secure, and never share it with anyone.
Privacy Policy updates
Gemjl reserves the right to update or amend this Privacy Policy as needed, whether due to changes in our services, legal requirements, or technical improvements.
- Users will be notified via email or platform notification before any significant changes take effect.
- The effective date of any updated policy will be clearly stated at the top of the page.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
- If you do not agree to the updated policy, you will have the option to close your account.
Keep the email address registered to your account active to receive updates on policy changes. Significant changes will be sent to you directly by email.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated Privacy Team. Gemjl is always here to help.
For further assistance, please visit our Help Centre Visit the page or FAQ Find answers to common questions on this page.
We take all privacy-related complaints and concerns seriously and aim to resolve them within 30 days.
Enjoy the Best of Gemjl — Safely
Join gemjl with your privacy fully protected. Enjoy Bangladesh's best betting experience in a transparent, secure payment, and responsible gaming environment.